Privacy Policy
Last updated: 22 August 2026
Sky Excellent respects your privacy. This policy explains what data we collect, why, who we share it with, and what rights you have.
1.Who we are
- •Email: info@skyexcellent.com
- •Phone / WhatsApp / Zalo: +84 932 786 909
- •Data protection contact: info@skyexcellent.com
2.What we collect
To deliver airport services:
- •Full name exactly as shown on your passport
- •Nationality, passport number, expiry date, passport scan or photo
- •Visa details, where applicable
- •Flight number, arrival/departure date and time, airport and terminal
- •Phone number, email, WhatsApp/Zalo contact
- •Number and ages of accompanying passengers
- •Special requests you provide (wheelchair, elderly or infant assistance)
- •Passport, visa and residence card services: additional documents required by the relevant Vietnamese authority
- •Collected automatically when you visit our website: IP address, browser type, device, pages viewed, referral source, cookies
We do not store full card numbers or complete payment credentials. Online payments are handled directly by the payment provider.
3.Why we process it
We do not sell your personal data.
| Purpose | Legal basis |
|---|---|
| Booking, confirming and delivering your service | Performance of contract |
| Registering priority service with airport, immigration and customs authorities | Contract + consent |
| Filing passport/visa applications with authorities | Consent + legal obligation |
| Communication, support and complaint handling | Performance of contract |
| Invoicing and accounting records | Legal obligation |
| Promotional messages | Separate opt-in only, withdrawable at any time |
| Website traffic analysis | Legitimate interest |
4.Who we share it with
Shared only to the minimum extent necessary, with:
- •Airport, immigration and customs authorities — to arrange priority lane access and clearance
- •Our airport staff and service partners — limited to what each assignment requires
- •Transport providers — if you book a vehicle transfer with us
- •Payment providers — when you pay online
- •IT service providers — hosting, email and operational tools
- •Competent authorities — where legally required
- •All staff and partners are bound by confidentiality obligations.
5.International transfers
Some tools we use (email, cloud storage, messaging apps) run on servers outside Vietnam. Where data is transferred abroad, we do so in accordance with applicable Vietnamese law and only with providers offering comparable protection.
6.How long we keep it
After these periods, data is deleted or anonymised.
| Data | Retention |
|---|---|
| Passport and visa scans | Deleted within 30 days of service completion |
| Booking, flight and contact details | 12 months, for support and complaints |
| Accounting records and invoices | As required by Vietnamese accounting law |
| Passport/visa case files | As required by the receiving authority |
| Marketing data | Until you withdraw consent |
7.Your rights
Under Decree 13/2023/ND-CP on Personal Data Protection, you may:
- •Be informed about how your data is processed
- •Access your data and request a copy
- •Correct inaccurate data
- •Withdraw consent at any time
- •Request deletion of your data
- •Restrict or object to processing
- •Lodge a complaint with the competent authority
- •Send requests to info@skyexcellent.com. We respond within 72 hours as required by law.
Withdrawing consent or requesting deletion before your service is completed may prevent us from delivering the booked service.
8.Cookies
You can block cookies in your browser settings; some features may not work fully.
- •Essential cookies — required for the site to function (language, session). Cannot be disabled.
- •Analytics cookies — Google Analytics, to measure site traffic and advertising performance.
- •Advertising cookies — Google Ads, used to measure conversions from search advertising.
9.Security
We use HTTPS encryption, role-based access control, and restrict customer files to staff directly handling your booking. No transmission method is completely secure. In the event of a data breach, we will notify you and the competent authority as required by law.
10.Children
Our services are intended for adults aged 18 and over. Children's data is processed only when supplied by a parent or legal guardian making the booking.
11.Changes to this policy
We may update this policy. The new version takes effect from the date it is published on this page. For significant changes, we will notify customers with active bookings by email.
12.Contact
Privacy questions: info@skyexcellent.com or +84 932 786 909.